One of the key ways to secure that important interview and job is to write an effective cover letter. The cover letter’s purpose is to express interest and show to the hiring manager that you are the best candidate for the job. Each industry has its own way of crafting a cover letter so that it will be noticed by a hiring manager. It is a way for you to bring your resume experiences and education to life in a more persuasive manner. One way to help write your cover letter is to use a free customer service specialist cover letter sample, such as the one presented here.
Free Customer Service Specialist Cover Letter Sample
Dear Ms. White,
I have always had a talent and skill working with people in customer service. My outgoing personality and commitment to helping others make me the perfect candidate. As you are seeking to hire someone for a customer service specialist, please consider me.
The posting for the customer service specialist indicated that you were looking for someone with experience. I can bring more than three years of experience. I have worked in two different industries, retail and hospitality. In both roles, I helped answer questions that customers asked and made recommendations regarding which product or service they should purchase.
My experience has taught me how to deal with customers who have a problem. I am the person who many of my colleagues would go to when they had an issue with a customer that couldn’t be solved. Whether it was making a customer feel satisfied after receiving the wrong order or helping a demanding customer, I was able to make it right.
I am confident that I could find success in this position and help improve your company’s customer service. I thank you in advance for considering me for this position. I look forward to speaking with you more about my skills at an interview.
What to Include in a Customer Service Specialist Cover Letter
In order to have your cover letter stand out, it’s important to not just regurgitate your resume. Keep your tone professional, like in the free customer service specialist cover letter sample, and be sure to focus on selling yourself as a perfect fit for the position. Specifically address the required qualifications in the job description so the hiring manager can get a better idea of your abilities.
Industry Specifics to Include
For jobs dealing with customer service, it’s important to highlight your people skills. Take advantage of the free customer service specialist cover letter sample to help. Here are some key attributes to discuss:
• Personable: Customer service specialists deal with people, so it’s important for candidates to be friendly.
• Communication Skills: In this industry, communication skills are vital to help customers get the results that they want.
• Conflict resolution: It’s important to know how to deal with conflict, as some customer service situations can get tense.
• Multi-tasking: There may be more than one task that needs attention, so it’s important to be able to handle them all.
Sample Customer Service Cover Letter
If you're hoping to land an interview for a customer service job, you need a cover letter that's specifically geared toward your industry and the job listing in question. A good cover letter that hooks the hiring manager's attention and demonstrates the value you'd bring to the role is essential if you want to get that interview and ultimately, the job.
What a Customer Service Cover Letter Should Include
A cover letter for a customer service job should have all the usual elements of a good cover letter, including:
- Contact information: your name, address, phone number, email address, and so on.
- A salutation: Ideally, follow your greeting with the name of a contact at the company – either the hiring manager or a representative from human resources. If you do not have a contact, you can leave off of the salutation, or include a general one, such as "To Whom It May Concern."
- The cover letter body, including a grabby first paragraph that draws the reader in and hooks them with your skills and experience, and supporting paragraphs that show that you know what the company is looking for and that you can provide it.
- A closing paragraph, summarizing your skills and how you'd use them to solve the company's problems and contribute to its success.
- A closer, e.g., "sincerely" or "best regards." Here's more information on how to close a cover letter, with examples.
Of course, a cover letter for a customer service position should demonstrate your specific customer service-related skills and experience.
You're trying not only to get the hiring manager's attention but indicate that you understand what is required for the role.
You'll want to highlight soft skills like listening, conflict resolution, empathy, and depersonalization (i.e., the ability to provide caring customer service while not telling the customer your life story).
Hard skills like software programs specific to the job are also valuable.
Here's a customer service skills list to get you started brainstorming. If you have even a little bit of experience in the industry, you might be surprised how many of these hard and soft skills should be on your resume and in your cover letter – and aren't. Now is not the time for modesty, so go ahead and toot your own horn.
Customer Service Cover Letter Sample
The following is an example of a cover letter for a customer service position. Also see below for more cover letter samples, and tips for emailing a cover letter and resume.
Your City, State, Zip Code
Your Phone Number
Your Cell Phone Number
Dear Hiring Manager,
In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.
My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.
Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.
I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.
It would be a pleasure to interview with you and I look forward to hearing from you soon.
Your Signature (hard copy letter)
Your Typed Name
How to Send an Email Cover Letter
If you're sending your cover letter via email, list your name and the job title in the subject line of the email message. Include your contact information in your email signature, and don't list the employer contact information. Start your email message with the salutation.